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COVID-19

A MESSAGE FROM US REGARDING COVID-19

 

As we continue to monitor the evolving COVID-19 situation, we want to assure you that we’re taking each and every precaution to protect our members, employees, and our community. Our vast array of mobile and online services allows you to manage your finances from the comfort and safety of your home 24/7. For the well-being and safety of our members and staff during this time, we strongly encourage transacting with us through online and mobile banking.

For those who may not be familiar with our mobile and online services, we are here to guide you every step of the way. With the impact of the Coronavirus (COVID-19), we’re doing everything we can to protect your best interest and ensure you have access to the financial resources and services you need. Click on our Digital Services Guide below to learn more.

 
 

COVID-19 UPDATE June 8, 2020
A MESSAGE FROM TVACCU ABOUT REOPENING OUR LOBBIES

At TVACCU, we understand some members are eager for our branch lobbies to reopen. We miss seeing you in those spaces, too!

Because the health and safety of our members and employees is always our top priority, we continue to weigh all the factors involved and have not determined a date to reopen our lobbies. We appreciate your patience and understanding during this time.

Please continue to monitor this site and/or our social media channels for reopening updates. Additionally, we will communicate with members when we have new information to share. When the reopening process does begin, rest assured that TVACCU will exhibit best safety practices to ensure the safety of our members and employees.

In the meantime, we remain open for business via our drive-thrus, ATMs, and our online and mobile platforms. If you require an in-branch appointment, please call your branch to schedule your visit.

To see a list of branch locations and drive-thru hours, visit here.

You may also manage your finances 24 hours a day, 7 days a week using our vast array of digital services. A detailed Digital Services Guide is available here.

Scammers often take advantage of vulnerable consumers in difficult situations. Be aware of the possibility that scams attempts are occurring and know what steps to take to help prevent being a victim of fraud.

‘People helping people’ has been our philosophy for more than 80 years. Through the Great Depression, World Wars, our founding members witnessed the determination of our credit union to be there for each other…to pull together to keep each other strong. There are better days ahead and we’ll get there just like we always have – TOGETHER!

 
 

COVID-19 UPDATE March 20, 2020

As we strengthen our efforts to prevent the spread of COVID-19 and adhere to ‘social distancing’ guidelines, effective Monday, March 23, 2020, we will temporarily limit transactions at all branches to drive-thru only – HOURS OF OPERATION WILL REMAIN THE SAME. All branch lobbies will be available by appointment only. Our Call Center and branch staff will remain onsite and available to serve you by calling 256-386-3000 or by calling any of our branch locations. Should you have an essential need that requires in-branch contact, please contact our Call Center or your primary branch location to schedule an appointment. For specific loan needs, you may apply and submit your loan application online via our website: www.tvaccu.com.

With this change, we want to remind you that our vast online and mobile services make it possible to conduct your financial needs without having to come directly into close contact with someone.

TVACCU Management is diligent in our efforts to stay informed regarding all facets of this evolving situation and will act accordingly. Your safety and that of our employees and community is paramount and guides all decisions that we have made and will continue to make regarding the COVID-19 situation. Please visit our website at www.tvaccu.com and our social media pages for the latest updates.

TVACCU Management




Annual Meeting Cancellation Notice

Due to concerns regarding the Coronavirus, we are postponing our annual meeting scheduled for Saturday, April 18, 2020.

We will notify your when a future date has been determined.




Dear TVACCU Members: March 13, 2020

As we continue to monitor reports of the potential impact of the Coronavirus, we want to assure you that TVA Community Credit Union is here to serve your financial needs. During this evolving situation, we wanted to remind you of our vast array of online and mobile services that allow you to take control of your finances from the comfort and safety of your home, 24 hours a day:

  • Online Banking
  • Mobile Banking
  • Chat sessions (available during normal business hours)
  • Telephone Banking (TARA Line)
  • Deposit Checks using the TVACCU Mobile App
  • Pay Bills or make Person to Person Payments using mobile or online Bill Pay
  • Make payments to your TVACCU loans online
  • Open Accounts online
  • Apply for a variety of loans, credit and debit cards online.
  • Access and view detailed account information online and via our mobile app.

If you do not currently utilize our online or mobile services, getting started is fast and easy. Our website, www.tvaccu.com contains all of the details or we’ll be happy to personally guide you and help you every step of the way. Contact our Call Center at (256) 386-3000 or (888) 274-2128. Our convenient website Chat feature is also available during normal business hours.

TVACCU is committed to your well-being. We will continue to closely monitor this situation, keeping you informed as we gather more information about the impact to you and our local communities.

Thank you for being part of our TVACCU Family!

 
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