Important Changes to Protect our Members, Employees, and Communities
The credit union philosophy of People Helping People is more than just a slogan at TVACCU…It’s who we are! Now more than ever, we feel the urgency to assure and assist our members, employees, and communities in the midst of these uncertain times. We have already taken crucial steps to stop the spread of COVID-19. Additionally, we are enacting a Member Financial Relief Program that has been drafted and approved by our Board of Directors and Senior Management. The Member Financial Relief Program for those experiencing hardship as a direct result of COVID-19 includes the following:
The safety and well-being of our members, employees, and our communities are our primary concern. We hope these additional financial relief measures will provide much needed assistance to you and your family and help ease the stress of these trying times.
- Payment deferrals for ANY loan type due to hardship
- Loan modifications
- Repossession and foreclosure delays due to hardship
- Waive early withdrawal penalties for Certificates of Deposit through April 30, 2020
The safety and well-being of our members, employees, and our communities are our primary concern. We hope these additional financial relief measures will provide much needed assistance to you and your family and help ease the stress of these trying times.
We strongly encourage you to utilize our vast array of online and digital services. We have provided detailed instructions for doing so on our COVID-19 Information Page at https://www.tvaccu.com/covid-19/.
Our forms are available online to open a new account, apply for a loan, and perform other account and service functions.
For the time being, our branches will continue to operate on a ‘drive-thru only’ basis. Our business hours will remain the same. If you require an in-person appointment, please call your branch or our Call Center at (256) 386-3000 or (888) 274-2128.
- YOUR TVACCU BOARD OF DIRECTORS & MANAGEMENT